Most orders ship within 1-3 days assuming the items were in stock, there were no changes to the order, and depending on shipping service selected during checkout, if applicable. In the event there may be a particular delay due to unforeseen circumstances we will reach out.

Candles may discolor or fade when they are exposed to intense light for extended periods or if stored in warm or humid areas. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. Store your candles in a cool, dry place if they will be stored for an extended period of time.

We use multiple kinds of wax depending on the item and it will be listed on each individual product page. However, most products are comprised of soy blends and coconut blends.

For the most part yes, but of course it depends. You should trim the wick when it needs to be trimmed. If you see a carbon mushroom on top of the wick, it definitely should be trimmed, or if the wick seems very long. When trimming, you really should trim the wick to 1/4" before lighting your candle. If at any point your flame is getting too large and you are seeing smoke or soot, simply extinguish the flame, trim and re-light.

If you do not keep your wick trimmed, problems can occur. Wicks of all candles can "mushroom" at the top which can lead to excessive flickering, smoke, and/or soot. Keeping your wick trimmed also makes your candle safer and last longer. Additionally, it can prevent your wick from curling back into the wax.

A little "hang-up" is normal especially towards the top and the middle of the candle. It will typically catch up, but small amounts of hang up is completely normal. An excessive amount (Over 1/4") and, in extreme cases, burning a hole down the middle (tunneling), can occur for a number of reasons, and is best to avoid. Multiple factors can contribute to tunneling: A mistake during production, typically with the wick; not burning the candle long enough (3-4 hours each burn). We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. That doesn't necessarily 100% prevent this issue from occurring but it drastically reduces its chances. Each time you burn a candle, you should try and burn it at least until the wax pool reaches the edge (or near the edge) of the container... even if it barely reaches. On average this is around 3-5 hours of burn time depending on the container and/or the number of wicks. Often your candle will self-correct as it burns down, but if the tunneling is bad enough, it may not be able to.

This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.

A carbon buildup, otherwise known as a "mushroom" can happen with any kind of wick and wax. It is most common in highly fragranced candles as the fragrance oil travels up the wick while it burns. It is completely normal, however, it needs to be removed by trimming the wick before relighting as mentioned above. In a way, the mushroom head is a nice reminder that, "hey, I need to trim my wick". (Please remember to give the candle plenty of time to cool and harden before attempting to trim the wick as you do not want wick debris falling into the wax).

Often, yes. However, we use discretion on this. If hot temperatures/extreme heat are expected we try to limit shipping to earlier in the week. This way candles are not sitting in hot trucks over the weekend. Please be sure to plan having someone home to accept deliveries (particularly during the summer) to help cut down the risk of your candles sitting on a hot porch for hours/days. Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products. Even though we insure all of our shipments, melted wax is not covered by FedEx, USPS, etc.

We offer the following tips to avoid problems:

* Because deliveries to your home will be left on the front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present.

* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to a cool place as soon as possible so its not sitting in the heat too long.

* Also, as a courtesy, we aim to ship early in the week to help avoid packages being left in warehouses and trucks over the weekend.

This depends a bit on the time of year. But we typically ship within a few days (with the exception of the hot summer months which, in that case, it might take a couple extra days to ship so we can aim at shipping earlier in the week as noted above). Depending on the shipping service and carrier, typical transit times range from 1 or 2 days to a week depending on location. These are just averages and will not apply to all orders. Your order will include tracking info once shipped for you to monitor.

*Note - During holiday seasons shipping delays are expected and common. We have no control over this once an order has left our hands.

Our goal is your satisfaction. If your product is damaged upon arrival, please send us a message via our "Contact Us" form on our website. Please retain the original packaging materials in case we need it returned back to us. Also please check out our Shipping & Returns page for more information here.

Our candles are hand-poured and crafted in Brighton, NY. We take pride in our local production and ensure each candle meets our high-quality standards.